Refund & Returns Policy
Effective date: 20 October 2025
Custom-Made Items
Most Blue Design products are custom made or finished to order. As such, custom items are not eligible for return or cancellation once production has started, except in the case of manufacturing defects or shipping damage reported within the timelines below.
Stock Items (If Offered)
Non-custom stock items may be returned within 14 days of delivery in original, unused condition and packaging. Return shipping costs and a restocking fee may apply. Prior authorization (RMA) is required before returning any item.
Reporting Damage or Defects
Please inspect your order upon delivery. For shipping damage, note issues with the carrier at delivery and notify us within 48 hours with photos. For manufacturing defects, contact us within 7 days of delivery with a description and images so we can assess and propose a remedy (repair, replacement, or partial refund).
Return Authorization (RMA)
To request a return, email info@bluedesign.ca with your order number, photos, and reason for return. We will review eligibility and provide RMA instructions and the return address if approved. Unauthorized returns may be refused.
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the returned item(s). Please allow standard processing time. Shipping fees are non-refundable unless otherwise required by law or where the return is due to our error.
Non-Returnable Items
- Custom-made or customized items.
- Items installed, used, or damaged after delivery.
- Clearance or final-sale items (where indicated).
- Items without original packaging or missing components.
Exchanges
Exchanges may be offered for eligible stock items if inventory allows. For custom items, exchanges are not available once production has started, unless a defect is confirmed.
Warranty Relation
Our separate Warranty (within the Terms & Conditions) covers structural defects under normal residential use for one (1) year from purchase. Refund & Returns does not limit your rights under applicable Canadian consumer protection laws.
Contact for Returns
Blue Design Ltd. · 12942, 148 St NW, Edmonton, AB T5L 2H8, Canada
Phone: +1 (780) 903-8889 / +1 (587) 973-6143
Email: info@bluedesign.ca