Shipping Policy

Where We Ship

Blue Design Ltd. ships across Canada using reputable carriers and freight partners. Shipping to remote or hard-to-reach locations may require additional time and surcharges. We do not ship to P.O. Boxes for oversized or freight items.

Processing & Lead Times

Most items are custom made or finished to order. Lead times vary by product and will be confirmed at checkout or on your quotation. We will provide an estimated delivery window; however, timelines may be affected by weather, carrier capacity, or logistics constraints.

Delivery Methods

• Parcel: Small/medium items delivered to your door.
• Freight (LTL): Curbside delivery on pallet(s). Driver is not required to move items indoors or upstairs.
• Appointment Delivery: Where available, the carrier will call ahead to schedule.
• Liftgate: Recommended for heavy pallets; request at time of order if needed.

Risk of Loss & Inspection

Risk of loss and title transfer to you upon delivery to the carrier. Please inspect shipments upon arrival and note any visible damage on the carrier’s receipt before signing. Report shipping damage to us within 48 hours with photos; keep all packaging until your claim is resolved.

Split Shipments

Orders may ship in multiple boxes or pallets. Tracking details will be provided for each shipment. Some items may arrive earlier than others depending on carrier routing.

International & Duties

Our standard service is domestic (Canada). If international shipping is arranged, you are responsible for duties, taxes, and customs clearance in your jurisdiction.

Questions

Blue Design Ltd. · 12942, 148 St NW, Edmonton, AB T5L 2H8, Canada

Phone: +1 (780) 903-8889 / +1 (587) 973-6143 · Email: info@bluedesign.ca